hello@queenstownhub.site — best for general enquiries, pre-sales questions, and partnership discussions. We aim to respond within one business day.
Contact
Speak with the Queenstownhub team
Whether you have a technical question, a billing query, or want to understand whether the platform is the right fit — we respond to every message within one business day.
What to include in your message
To give you a useful response as quickly as possible, it helps to know: the approximate request volume your platform currently handles per month, the protocols your services use (REST, GraphQL, gRPC), any data-residency constraints that apply to your organisation, and the timeframe in which you are looking to adopt new infrastructure. None of this is mandatory — even a brief message explaining your situation is a good starting point. For urgent technical issues affecting a live production environment on a paid plan, please include your account identifier in the subject line and mark the message as urgent. Our team monitors the support queue continuously during Wellington business hours, Monday to Friday.
Contact details
Level 4, 22 Willeston Street, Wellington 6011, New Zealandhello@queenstownhub.site
+64 4 831 0042
Monday – Friday, 09:00 – 17:30
Three ways to reach us
In-App Chat
Pro and Business plan customers can reach the support team directly from the control panel via live chat during Wellington business hours. Typically under 30-minute response time.
Community Forum
The Queenstownhub developer forum is open to all, including Starter plan users. Post technical questions, integration patterns, and feature ideas — the team participates daily.
Send us a message
We will follow up at the email address you provide, typically within one business day.